If there is a technical problem and your card is not working for online payments or for in-store payments, first log in to your card dashboard to make sure your card is still active. Blocked or frozen cards will show this status on top of the dashboard.
If your card is blocked, make a request to issue a new card for your account. You will get an email once this is done. Your new card will have a new card number, and you will need to re-add your card to Apple Pay / Google Wallet if you use this feature.
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